Privacy Notice

This is the privacy notice of Private Care Dorchester Ltd, Company Number 1372573
(‘we’, ‘our, or ‘us’).
Our registered office is at 52, RedWood House, Hawthorn Road, Charlton Down,
DT2 9UH


Introduction


This notice, together with our Terms & Conditions, describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you. In the context of the law and this notice, personal datais information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as processing’.This notice applies to personal data collected through our website and through social media platforms and online retail platforms, including [names of websites, e.g. Facebook, Instagram, Twitter, Paypal.Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website. Personal data we process


1. How we obtain personal data


The information we process about you includes information:
You have directly provided to us by filling in forms on our site privatecare dorchester.co.uk (our site) or by corresponding with us by phone, email or otherwise. It includes information you provide when you register to use oursite, subscribe o our service, search for a healthcare worker or product, contract with a care worker on our site, participate in jobs boards or other social media functions on our site including carer reviews, enter a competition, promotion or survey, contract with a Carer or Care Client and when you report a problem with our site.
 
·Technical information including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser-plug-in types and versions, operating system and platform.·Information about your visit, including URL’s, clickstream to, through and from our site (including date and time), healthcare workers you viewed or searched for, page response times, download errors, length of visits to certain pages,page interaction information such as scrolling, clicks and mouse overs, methods used to browse away from the page and any phone number used to call our customer service number that we gather from third party databases and service providers ·as a result of monitoring how you use our website or our services

We confirm some of the information you provide to us directly using data from other sources. We also add to the information we hold about you, sometimes to remove the need for you to provide it to us and sometimes in order to be able to assess the quality of the services you offer.
The additional information we collect can be categorised as follows:
 
·Information that confirms your identity
·Business information, including your business trading name and address, your company number (if incorporated), and your VAT number (if registered)
·Information that confirms your contact information
·Reviews and feedback about your business on other websites through which
you sell your services
·Unsolicited complaints by other users


4. Types of personal data we collect from your use of
our services


By using our website and our services, we process:

Your username and password and other information used to access our website and our services·information you contribute to our community, including reviews·your replies to polls and surveys·technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system ·usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages transaction information that includes the details of the products services you have bought from us and payments made to us for those services your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services.


5. Our use of aggregated information


We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity. For example, we may aggregate usage information to assess whether a feature of our website is useful. However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information

as personal data, and it will be used in accordance with this privacy notice.


6. Special personal data


Special personal data is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade unionmembership, information about your health and genetic and biometric data It also includes information about criminal convictions and offences. We may collect special personal data about you if there is a lawful basis on which to do so.


7. If you do not provide personal data we ne

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will no
tify you of this at the time. The bases on which we process information about you The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category. If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

products and services, you provide your consent to us to process information that may be personal data.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website.If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us admin@privatecaredorchester.co.uk We aim to obtain and keep your consent to process your information. However, while we take your consent into account in decisions about whether or not to process your personal data, the withdrawal of your consent does not necessarily prevent us from continuing to process it. The law may allow us to continue to process your personal data, provided that there is another basis on which we may do so. For example, we may have a legal obligation to do so.


10. Information we process for the purposes of legitimate interests


We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:

Whether the same objective could be achieved through other means.
Whether processing (or not processing) might cause you harm.
Whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.

For example, we may process your data on this basis for the purposes of:

·improving our services
·record-keeping for the proper and necessary administration of our business
·responding to unsolicited communication from you to which we believe you would expect a response
·preventing fraudulent use of our services
·exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property
·insuring against or obtaining professional advice that is required to manage business risk
·protecting your interests where we believe we have a duty to do so
 


11. Information we process because we have a legal obligation


Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal data.


12. Information we process to protect vital interests


In situations where processing personal information is necessary to protect someone’s life, where consent is unable to be given and where other lawful bases are to appropriate, we may process personal information on the bases of vital interests.
For example we may inform relevant organisations if we have a safeguarding concern about a vulnerable person.
How and when we process your personal data.
 


13. Disclosure of your information


You agree that we have the right to share your personal information with:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the
UK Compaies Act 2006.
Selected third parties including:
business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets
If Private Care Dorchester Ltd or substantially all of its assets are acquired by a third party, in which case your personal data held by it, will be one of the transferred assets.
If we are under a dry to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our client’s terms of use and other agreements, or to protect the rights, property or safety of Private Care Dorchester Ltd, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


14. Information you provide


Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people. For example, when you leave a review or post a message on our website, we reasonably assume that you consent for the message to be seen by others.We may include your username with your message to be seen by others. We may include your username with your message, and your message may con
tain information that is personal data. Other examples include:

Tagging an image
Clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks.
In posting personal data, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
We provide you with a public profile page, the information on which may be indexed by search engines or used by third parties. The information you provide on that profile page may be made available to the public.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal data that you have posted. You can make a request by contacting us at admin@privatecaredorchester.co.uk
 


15. Payment information


Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of [WorldPay / Opayo / PayPal / MoneyBookers / Stripe] or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

 


16. Direct Debit information

We do not enter into direct debits.
 


17. Job application


If you send us information in connection with a Self Employed Carer application, we may keep it for up to five years in case we decide to contact you at a later date.
If you contract with a Client through the business, we collect information about you and your work from time to time throughout the period of your contract.
This information will be used only for purposes directly relevant to your contract. After your contract has ended, we will keep your file for six years before destroying or deleting it.


We may share your personal data with businesses that provide services to us,or with business partners.
As examples:
·we may pass your payment information to our payment service provider to take payments from you.
·we may use fraud prevention agencies and credit reference agencies to verify your identity and we may pass your information to those agencies if we  strongly suspect fraud on our website
·we may pass your contact information to advertising agencies to use to promote our services to you
·For the purposes of introducing Carers to you

 


23. Referral partners


This is information given to us by you in your capacity as an affiliate of us or as a referral partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems
 


24. Cookies


Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at  later date.
 
They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered.

They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history.
Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them.

Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may sup
port a plug-in or add-on that helps you manage which cookies you wish to allow to operate.

The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of our website.

We use cookies in the following ways:
 
  • To track how you use our website
  • To record whether you have seen specific messages we display on our website.
  • To keep you signed in to our website
  • To record your answers to surveys and questionnaires on our site while you complete them.
  • To record the conversation thread during a live chat with our support team
  • To record and count the number of visitors and to see how visitors. Move around our website when they are using it.
 
Functionality cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
 
Targeting cookies record your visit to our website, the ages you have visited and the links you have followed. We will use this information to our our website and the advertising displayed on it, more relevant to your interests. We may all share this information with third parties.
 
 

25. Personal identifiers from your browsing activity


Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the web pages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
 


26. Re-marketing


Re-marketing involves placing a ‘tracking technology’ such as a cookie, a web beacon’ (also known as an ‘action tag’ or a ‘single-pixel GIF’) to track which pages you visit and to serve you relevant adverts for our services when you visit some other website.

The benefit of re-marketing technology is that we can provide you with more useful and relevant adverts, and not show you ones repeatedly that you may have already seen.

We may use a third-party advertising service to provide us with re-marketing services from time to time. If you have consented to our use of such tracking technologies, you may see advertisements for our products and services on other websites.

We do not provide your personal data to advertisers or to third-party re-marketing service providers. However, if you are already a member of a website whose affiliated business provides such services, that affiliated business may learn of your preferences in relation to your use of our website.
 


Other matters


27. Your rights

 
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data.

We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
 


28. Use of our services by children

We do not sell products or provide services for purchase by children, nor do we market to children.
 


29. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
 


30. Delivery of services using third party communication software


With your consent, we may communicate using software provided by a third party such as Facebook (WhatsApp), Apple (Facetime), Microsoft (Skype) or Zoom Video Communications (Zoom).

Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.

If you have any concerns about using a particular software for communication,
please tell us.
 


31. Data may be processed outside the UK


Our websites are hosted in United Kingdom.
 
We may also use outsourced services in countries outside the UK from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the UK.

We use the following safeguards with respect to data transferred outside the UK:
 
  • we comply with a code of conduct approved by a supervisory authority.
  •  


32. Control over your own information


It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes.

At any time, you may contact us to request that we provide you with the personal data we hold about you.

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you should contact us to make that request.

When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.Ple ase be aware that we are not obliged by law to provide you with all personal data we hold about you, and that if we do provide you with information, the law allows us to charge for such provision if doing so incurs costs for us. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you. If you wish us to remove personally identifiable information from our website, you should contact us to make your request.

This may limit the service we can provide to you.

We remind you that we are not obliged by law to delete your personal data or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis.
 

33. Communicating with us


When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our
communications with you to provide a high quality service.
 


34. Complaining


If you are not happy with our privacy policy, or if you have any complaint, then you should tell us.

When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint.

We aim to investigate all complaints relating to user generated content. However, we may not be able to do so as soon as a complaint is made. If we feel that it is justified or if we believe that the law requires us to do so, we shall remove the content while do so.

Making a complaint may not result in the removal of the content. Ultimately, we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

If your complaint reasonably requires us to notify some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
 
If you are in any way dissatisfied about how we process your personal data, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern
 

35. Retention period


Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us:
·to provide you with the services you have requested·to comply with other law, including for the period demanded by our tax authorities to support a claim or defence in court.


36. Compliance with the law


Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’).



37. Review of this privacy policy

We shall update this privacy notice from time to time as necessary.